Contents

  • Basic concepts of human interaction
  • SMART goals
  • Conditioning
  • Anchoring technique
  • Meta-level – reflecting on personal experiences
  • Teamwork – expectations, desires and rules
  • Leadership – value orientation in managing clients and staff
  • Questioning techniques
  • The logical levels (Robert Dilts)
  • Presentation and communication techniques based on practical examples

Methodology and Didactics

  • Experience-sharing sessions
  • Group discussions and presentations

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